At Styluxe, we want you to be satisfied with your purchase. We offer *7-Day Easy Exchange* on eligible products and *Free Nationwide Delivery across Pakistan*.

 1. 7-Day Easy Exchange:

Styluxe offers a *7-Day Easy Exchange* on eligible products.

You may request an exchange within *7 days of receiving your order*.

To be eligible for an exchange, the product must:

* Be unused and unworn.
* Be in its original condition.
* Have all original tags and labels attached.
* Be returned in its original packaging, where applicable.
* Not have any stains, marks, odors, damage, washing, alteration, or signs of use.
* Be accompanied by the original order details or proof of purchase.

Products that do not meet these requirements may not be accepted for exchange.

 2. How to Request an Exchange:

To request an exchange, please contact us within *7 days of receiving your order* at:

*Email:* [Styluxepkonline@gmail.com](mailto:Styluxepkonline@gmail.com)

Please provide your order number, name, contact number, product name, and reason for the exchange. We may also request clear photographs of the product.

Please do not send any product back before receiving confirmation from Styluxe.

 3. Size or Change-of-Mind Exchange:

If you received the correct product but require a different size, you may request an exchange within the 7-day exchange period, subject to availability.

Change-of-mind exchanges are also accepted, provided the product meets all exchange conditions.

If the requested size or product is unavailable, Styluxe may offer an alternative exchange option, subject to availability.

4. Damaged, Defective, or Incorrect Products:

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

We may request photographs or other information to verify the issue.

If the issue is confirmed to be due to an error on our part, Styluxe will arrange an appropriate resolution, which may include a replacement or exchange.

5. Products Not Eligible for Exchange:

An exchange may not be accepted if the product:

* Has been worn or used.
* Has been washed, ironed, altered, or damaged after delivery.
* Has stains, makeup, perfume, body odor, or other signs of use.
* Is missing original tags or packaging where required.
* Is returned after the 7-day exchange period.
* Has been damaged due to improper handling or care.
* Does not meet the eligibility requirements of this policy.

6. Exchange Delivery Charges:

*Styluxe provides free nationwide delivery on orders across Pakistan.*

For exchanges requested due to a customer preference, such as size or change of mind, any applicable exchange or return delivery charges may be the customer's responsibility.

If the exchange is required because Styluxe sent an incorrect, damaged, or defective product, Styluxe will determine the appropriate delivery arrangement based on the circumstances.

Any applicable charges will be communicated before the exchange is processed.

7. Refunds:

Styluxe primarily offers *exchanges rather than cash refunds* for eligible orders.

Refunds are not automatically available for change-of-mind, size, color, or preference-related requests.

If a refund is approved by Styluxe due to a defective, incorrect, unavailable, or other qualifying issue, the refund method and processing time will be communicated to the customer.

Any refund will be subject to applicable law and the circumstances of the order.

8. Cash on Delivery:

Styluxe offers *Cash on Delivery (COD)* for eligible orders across Pakistan.

For COD orders, payment is collected by the applicable delivery provider upon delivery.

If an eligible refund is approved for a COD order, Styluxe may request appropriate payment details from the customer to process the refund.

Customers should never share sensitive banking passwords, PINs, or OTPs with Styluxe or any delivery representative.

9. Exchange Processing:

Once we receive the returned product, it may be inspected to confirm that it meets the requirements of this policy.

Approved exchanges will be processed after the returned product passes inspection and the requested replacement is available.

Processing and delivery times may vary depending on the customer's location, courier service, product availability, and other operational factors.

10. Order Cancellation:

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests cannot be guaranteed once an order has been processed, packed, or dispatched.

Once an order has been dispatched, it may no longer be possible to cancel it, and the customer may need to follow the applicable exchange procedure.

11. Unclaimed or Refused Orders:

If a customer refuses or fails to accept a Cash on Delivery order without a valid reason, additional delivery or return charges may be incurred.

Repeated refusal or non-acceptance of orders may result in restrictions on future Cash on Delivery orders.

12. Free Nationwide Delivery:

Styluxe offers *Free Nationwide Delivery across Pakistan*, subject to courier service availability and coverage.

Delivery times may vary depending on the customer's location, courier service, weather, holidays, and other circumstances beyond our reasonable control.

13. Policy Changes:

Styluxe reserves the right to update or modify this Refund & Return Policy from time to time.

Any changes will be posted on this page with an updated *"Last Updated"* date.

14. Contact Us:

If you have any questions regarding returns, exchanges, refunds, or this policy, please contact us:

*Styluxe*
*Address:* Lahore, Punjab, Pakistan
*Email:* [Styluxepkonline@gmail.com](mailto:Styluxepkonline@gmail.com)

Our customer support team will make reasonable efforts to assist you with your request.