At Styluxe.pk, we are committed to providing a seamless shopping experience, including efficient shipping and hassle-free returns. Please review our policies below:
1. Shipping Policy
1.1 Order Processing
- Orders are processed within [Insert Processing Time] business days (excluding weekends and public holidays).
- You will receive an email confirmation with tracking details once your order is shipped.
1.2 Shipping Methods & Delivery Time
- Standard Shipping: Estimated delivery within [Insert Days] days.
- Express Shipping: Estimated delivery within [Insert Days] days (additional charges apply).
- Delivery times may vary depending on location, weather conditions, or courier delays.
1.3 Shipping Charges
- Shipping costs are calculated at checkout based on the delivery location and shipping method selected.
- Free shipping is available on orders above [Insert Amount].
1.4 International Shipping
- Currently, we [do/do not] offer international shipping. If applicable, customs duties and taxes are the responsibility of the customer.
2. Return Policy
2.1 Eligibility for Returns
We accept returns under the following conditions:
- The item must be unused, unworn, and in its original packaging with tags attached.
- The return request must be made within [Insert Days] of receiving the order.
- Certain items, such as lingerie, undergarments, and personalized/customized products, are non-returnable due to hygiene reasons.
2.2 How to Initiate a Return
- To request a return, contact our support team at [Insert Email] or [Insert Phone Number] with your order details.
- Once approved, we will provide return instructions. Customers are responsible for return shipping costs unless the item is defective or incorrect.
2.3 Refund Process
- Upon receiving and inspecting the returned item, we will notify you of the refund approval or rejection.
- Approved refunds will be processed within [Insert Days], and the amount will be credited to your original payment method.
- Shipping charges (if applicable) are non-refundable.
2.4 Damaged or Incorrect Items
- If you receive a damaged, defective, or incorrect item, contact us within [Insert Days] of delivery with photos of the issue.
- We will arrange a replacement or full refund at no extra cost.
3. Order Cancellations
- Orders can be canceled within [Insert Hours] of placement. After this period, cancellations may not be possible as the order may have been processed.
4. Contact Us
For any shipping or return inquiries, please reach out to us. Thank you for shopping with Styluxe.pk! Your satisfaction is our priority.
